Delivering Breakthrough Service for Managers

December 7, 2016

December 8, 2016

Lagos, Nigeria

₦257,000 (VAT Inclusive).

0902127953

Event Description

OVERVIEW

This leadership training program focuses on practical strategies for delivering breakthrough service to your customers, employees, and shareholders. This workshop provides the tools and skills needed to develop a strategic vision for the service mission. It will empower you to align your firm’s service strategy, organizational structure, incentives, and teamwork across all functions. From increasing loyalty and enhancing cross-selling efforts to reducing costs and measuring performance, you will gain the tools and skills to boost employee and client satisfaction levels; while also increasing profits and growth.

Definitely, you will return to your organization better prepared to:

·        Motivate employees across functions to provide remarkable value

·        Develop and implement service based strategies that improve profit margins

·        Enhance customer loyalty through targeted retention efforts

·        Deliver more value to existing clients by raising service standards

·        Improve hiring and training initiatives throughout the organization

·        Reduce costs by investing exclusively in service levels that client’s value

Objectives

At the end of the 2- day training program, participants will be able to

·        Demonstrate the best practices in service management

·        Create profitable service operations that can improve corporate performance and stakeholder value

·        Display understanding and demonstrate competencies in delivering excellent customer service

·        Implement service based strategies

 

Course outlines

·        Introduction to Service  

·        Generic service delivery

·        Concept of delivering breakthrough service

·        Strategic service imperatives and service management

·        Key features, characteristics and global best practices

·        Impact and implications of good and exceptional service delivery 

·        Delivering exceptional value through employee motivation and training across all functions

·        Customer loyalty and  customer retention strategies

·        Changing customer expectations

·        Pragmatic Steps to delivering better customer service

·        Strategic criteria for evaluating and expanding projects that create profitable service operations

·        Anchoring a service mentality in organizational corporate culture

·        Developing a customer feedback process. Knowing if your customers are happy

·        Leadership styles and their impact on service performance

·        Managing compliance and customer service

 

Audience: CEO’s, Entrepreneurs, Top Executives and senior and Mid-level Managers

Class Size: 30 – 40.

Date: 7th -8th December, 2016

Time: 9:00am -4:00pm

Venue: Lagos

Fee: 257,000    (VAT Inclusive).

Keywords: Strategy, Customer Service, Service Excellence, Management

 

 

For further information, please call Wale (0806-8312224) or Ola (0902-1279753) or by Email at learning@indexconsulting.biz

Contact Information

learning@indexconsulting.biz

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